Information on protecting your personal data

Compliance with data protection regulations is one of the Renault Group’s ethical values in line with its Group privacy policy

Renault takes all necessary steps to ensure that your personal data is processed safely and in line with the regulations.

You will find below detailed information about how we use your personal data when using this website.

We collect personal data from you when you fill out a form on our website or contact us by email, phone or any other way. We may also acquire further information on you via other companies who are part of our group.

We use your personal data for the following purposes:

Purposes

Legal basis

To manage your requests for information.

This processing is justified due to our legitimate interest (to prevent litigation).

To manage your complaint.

This processing is justified due to our legitimate interest (to prevent litigation).

To contact you for customer satisfaction surveys or market research surveys about our existing products and services.

This processing is justified due to our legitimate interest (to improve our products and services).

To ensure the quality and continuous improvement of our programs, in particular by using advanced data analysis technologies.

This processing is justified due to our legitimate interest (to improve our products and services).

To monitor our internal business practices (reporting).

This processing is justified due to our legitimate interest (to measure our business performance and improve our products and services).

To answer your potential requests to exercise your rights regarding your personal data (see the section on “Your Rights”).

This processing is justified due to our legal obligations, particularly those that require us to verify your identity.

Generally, we agree to collect only the personal data necessary for each purpose for which we process your data.

Therefore, the mandatory information we require you to fill in on the forms you complete is clearly indicated. This is mandatory because it’s needed to enter into a contract or process your requests or comply with our legal or regulatory obligations. If you do not wish to provide the mandatory information, we will not be able to process your request.

Renault processes your personal data. They are the company responsible for processing your personal data.

Renault SAS (Simplified Joint Stock Company) is located in France, 13/15 quai le Gallo 92100 Boulogne-Billancourt. The contact details for its Data Protection Officer (DPO) are Renault SAS, Legal Department - Data Protection Officer, 13/15 Quai le Gallo 92100 Boulogne-Billancourt, France and dpo@renault.com.

We agree to keep your personal information for no longer than is necessary for the purposes for which we process it, in line with the regulations.

To calculate the period that we retain your personal data, we use the following criteria in particular:

  • The duration of your contract if you have contracted with RENAULT.
  • The time required to process your request or your complaint.
  • The duration for which your user account is opened unless you have been inactive for three years.
  • Our legal or regulatory obligations.

We may keep some of your personal data on file for us to be able to respond to any legal action for the limitation period provided by the applicable legislation.

We may share your personal data when we rely on other entities in the Renault Group, such as Renault SAS and RCI and our partners or service providers to process all or part of your personal data. We will only do this to the extent necessary to carry out the tasks entrusted to them (for example, for hosting our website or mobile app, for providing services relating to the operation or maintenance of our website or for conducting a survey).

As far as possible, we store your data on servers located within the European Economic Area (EEA). However, some of our service providers are located outside of the EEA, and your personal data is therefore processed in those countries. Some of those countries may have data protection regulations that are different from the European Union’s. In such cases, we pay particular attention to making sure that such transfers comply with current regulations. We use equivalent safeguards to those in the European Union regarding protecting your privacy, fundamental rights, and freedoms. One way in which we do this is by using the European Commission’s Standard Contractual Clauses. We can provide you with further details on those data transfers (especially the European Commission’s Standard Contractual Clauses) if you send a request in writing to the address mentioned in the “Your Rights” section below.

Finally, we may have to share your personal data with third parties to comply with a legal obligation or administrative or judicial decision.

You have the following rights regarding the processing of your personal data:

  • The right to access your personal data, including the right to receive a copy of your personal data.
  • The right to have your personal data rectified if it is inaccurate or not up to date. This will help us to comply with our obligation to have up-to-date information about you.
  • The right to have your personal data erased (also known as the right to be forgotten). However, such a right might be limited because of our contractual or legal obligations.
  • The right to personal data portability, including the right to receive a copy of the personal data you have provided us with in a structured, commonly used computer format and transmit it to another data controller.
  • The right to object to the processing of your personal data on grounds relating to your particular situation and the right to restrict processing of your personal data, in some instances provided for in the regulations.
  • The right to withdraw your consent at any time for the purposes for which we have obtained your consent.

You can also provide either general or specific instructions concerning certain processing operations for the retention, deletion, and communication of your Personal Data in the event of your death. You may change or remove these instructions at any time. You can inform us of these specific instructions by writing to the address above.

If you would like to exercise any of these rights, you can contact us, providing proof of your identity, by email at dpo@renault.com, or by post at the following address: Data Protection Officer, 13/15 Quai le Gallo 92100 Boulogne-Billancourt, France.

You have the right to register free of charge on the Bloctel opt-out list, managed by the company Opposetel, to not be contacted by telephone for marketing purposes. However, registration on this list does not prevent Renault from contacting you for marketing purposes during the term of your contract with Renault unless you have specifically exercised your right to object to no longer receiving marketing offers from Renault.

Finally, you have the right to complain to the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés) about your personal data processing. We encourage you to contact us before making any complaints so that we can try to solve your problem together.

We may also automatically collect technical information about you when you visit one of our websites or use one of our mobile apps, including your IP address and your browser settings, through the use of cookies. 

For more information on this, please read our “Cookies Policy” available at https://rse.groupe.renault.com/en/cookies.

We may change this information from time to time. When necessary or required, we will inform you and/or ask for your agreement. We, therefore, invite you to read it each time you visit us so that you are aware of its latest version.